About us > Organizational structure and activity

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To contact the representatives of Romanian Post branches, county post offices, express post offices and distribution offices, please click on this link.
 
General Manager audience schedule  (the audience request is to be send via e-mail at: secretariat.dg@posta-romana.ro)

 
 
 
 
 

    File complaints

    For delayed, missed, damaged, or other malfunctions.

    For delayed, missed, damaged or other malfunctioning international postal items

    Fill out the complaint form only if you notice delays or malfunctions in the provision of postal services or encounter other problems within them.

    ASK INFORMATION

    Contact
    Attention! we don't take complaints via phone.

    021 9393

    Daily between
    M - F: 0800 - 2000
         S: 0900 - 1300

    Phone calls are charged at the normal rate.

    Customer support

    Ask a specific question and we will answer it as soon as possible.

    Attention! Complaints are not accepted through the Customer Support form.
    If you want to submit a complaint, use the Internal Complaints and External Complaints forms.

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